![]() We will continue to invest in upgrades and improvements to our property to provide the best possible experience for our guests.Once again, thank you for your feedback. We value your patronage and want to ensure that all of our guests have a positive experience during their stay with us.In regards to upgrading our property, we are constantly making improvements to enhance the guest experience, and we appreciate your input. We take all feedback seriously, and we apologize that we did not meet your expectations in this regard.Please know that we are always looking for ways to improve our services and offerings, and we will certainly take your comments into consideration as we move forward. We appreciate your kind words about our property, but we are sorry to hear that you found the food to be lacking during your stay. The resort wasn’t as relaxing as other all inclusive resorts I stayed at.ĭear Mindy,Thank you for taking the time to share your feedback with us. ![]() We didn’t smoke as we didn’t want to get kicked out. I thought it was weird they told us that but not others. Lastly, no smoking on the resort was explained at check in but I saw several people smoking. I wish I knew in advance so I would have packed accordingly. Also the resort has a lot of clothing rules for dining areas. All we wanted to do was check in shower and enjoy the resort. After a long day of travel sitting with someone for 30 minutes trying to convince me to sit for a 90 minute presentation the next morning wasn’t fun. That wasn’t something I expected nor welcomed. If you miss the presentation they keep approaching you during your stay. However, the moment you check in through the preferred side you are approached to attend a sale’s presentation. The taxi service is quick and drivers are friendly. The location is nice but you must use a taxi to go to the excursions and downtown. You might as well pay the cheaper rate and still use the preferred side. There is no way to tell the difference between the preferred amenities and the rest of the resort. We upgraded to a preferred room but honestly we should have stayed with a Jr suite. The beach is on the seaside of the island lots of rocks and currents. The hotel needs some upgrade’s definitely not a 5 star hotel.
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